Return & Refund Policy

🔄 RETURN & REFUND POLICY

Customer Satisfaction Matters

At Beauty Reserve Store, customer satisfaction is important to us. We understand that sometimes an issue may arise with an order, and when that happens, our goal is to provide a fair, transparent, and hassle-free resolution.

This Return & Refund Policy explains how returns, refunds, cancellations, and order-related concerns are handled for purchases made through our website.

Because we offer skincare and beauty products, certain hygiene and product safety standards apply. We encourage customers to review this policy carefully before making a purchase.

✅ Return Eligibility

We accept returns within 30 days of delivery, provided all of the following conditions are met:

  • The product is unopened and unused

  • The item is returned in its original packaging

  • The product remains in resalable condition

  • Proof of purchase is provided (order number or receipt)

📌 Important Notice

For hygiene, safety, and product integrity reasons, the following items are not eligible for return if opened or used:

  • Opened skincare products

  • Used beauty products

  • Products with broken safety seals

  • Items missing original packaging

Returns for opened products will only be considered if the product arrived:

  • Damaged

  • Defective

  • Incorrect (wrong item received)

📦 How to Start a Return

Step 1: Contact Us

Contact our support team and provide:

  • Your order number

  • The reason for the return request

Step 2: Return Approval

Our team will review your request and provide return instructions if the return qualifies.

Step 3: Ship the Product

Carefully package the item and return it according to the instructions provided.

Please note that unauthorized returns may not be accepted.

🚚 Return Shipping Costs

Return shipping costs will be covered by Beauty Reserve when the return is due to:

  • A damaged product

  • A defective item

  • An incorrect item shipped by us

For all other eligible returns, return shipping costs may be the responsibility of the customer.

💰 Refunds

Once your returned item is received and inspected, approved refunds will be processed within 5–7 business days to the original payment method.

You will receive confirmation once your refund has been successfully processed.

Please Note:

  • Original shipping charges are non-refundable unless the return resulted from our error.

  • Refund processing times may vary depending on your payment provider.

🔁 Exchanges

We currently do not offer direct product exchanges.

If you would like a different product, we recommend:

  1. Completing the return process (if eligible)

  2. Placing a new order for the desired item

🚫 Order Cancellations

Before Shipment

Orders may be cancelled if the cancellation request is received before the order has been shipped.

After Shipment

Once an order has been shipped, cancellations are no longer possible. Eligible returns may be requested after delivery according to this policy.

💥 Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.

To help us process your request quickly, please provide:

  • Your order number

  • Clear photos of the product

  • Photos of the packaging

  • A description of the issue

After review, Beauty Reserve Store may offer:

  • A replacement product

  • A full refund

  • Another appropriate resolution

📅 Policy Updates

Beauty Reserve reserves the right to update or modify this Return & Refund Policy at any time.

Any changes will be posted on this page and become effective immediately upon publication.

📬 Contact Us

If you have any questions regarding returns, refunds, or order issues, please contact us:

📧 Email: help.beautyreserve@outlook.com

📍 Address: 1590 Rosewood Ave, Louisville, KY 40204